Account Manager
Core
Account Manager owning and growing a portfolio of B2B customers for an AI-powered telephone assistant platform, combining commercial ownership with customer-success activities.
Role type
B2B SaaS Account Manager (AI/Telephony)
Builds
AI-powered telephone assistant platform for B2B customers
Domain
B2B SaaS, AI, Telecommunications
Deliverable
client delivery
Required skills
B2B SaaS sales, account management, customer success, upsell/renewal/expansion revenue generation, product and technical understanding, data analysis, CRM management, stakeholder collaboration
Preferred skills
startup or scale-up environment experience
Technologies
AI, machine learning, CRM
Responsibilities
Serve as primary point of contact for assigned customer accounts across the full lifecycle, expand use cases and identify new opportunities to increase customer value, run regular review, discovery, and upsell conversations, analyze customer usage data to demonstrate business impact, own expansion revenue including upgrades and renewals, ensure successful onboarding and product adoption, collect and relay customer feedback to Product and GTM teams, maintain clean CRM and reliable forecasts, conduct quarterly business reviews, collaborate with Customer Success, Product, and Marketing teams, help shape account management and expansion motion as the business scales