Manager, Customer Success Lead
Core
Lead and develop a high-performing Customer Success team to drive utilization, retention, and expansion for SMB and mid-market healthcare customers across fintech, marketplace, and AI software products.
Role type
Senior Customer Success Manager (People Lead)
Builds
Customer retention and expansion strategies for fintech and healthcare software
Domain
Fintech / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, commercial negotiation, data-driven execution, stakeholder management, organizational design, process improvement, coaching, strategic planning
Preferred skills
Healthcare domain expertise, Series B-D growth stage experience, multi-product portfolio management
Technologies
NitraMart marketplace, AI software platforms, credit card and financing products
Responsibilities
Lead and develop a high-performing team of Customer Success Managers, Drive business performance across the customer portfolio, Own and coach commercial customer motions, Coach multi-product customer growth motions, Run the operating cadence for the team, Partner cross-functionally to improve customer outcomes, Help build the future Customer Success organization
Seniority
Senior, hands-on IC with people leadership
