Customer Success Manager
Core
Own relationships with small- and mid-market accounts to drive retention, revenue growth, and product adoption for a legal technology platform.
Role type
Customer Success Manager (SMB/Mid-Market)
Builds
Customer success outcomes, retention, and revenue growth for legal tech clients
Domain
Legal technology
Required skills
relationship building, strategic account management, product adoption driving, cross-functional collaboration, business planning, retention strategy, upsell/cross-sell execution, churn risk identification
Preferred skills
legal industry experience
Technologies
N/A
Responsibilities
Build strategic relationships with a portfolio of small/mid-market accounts; Drive product adoption and define success metrics; Partner with product, support, and leadership to solve customer problems; Create content and resources to help customers derive value; Develop actionable business plans aligned with customer goals; Own retention by identifying and mitigating churn risks; Grow ARR through cross-sell, upsell, and advocacy.
Seniority
Mid-level, hands-on IC
