Customer Support Engineer

🌐 Remote💼 Full-time💰 $240,000–$350,000🗓 2026-10-01

Core

End-to-end technical and functional support for Sardine's API-driven agentic risk platform, troubleshooting fraud prevention and AML issues for B2B clients.

Role type

Senior Support Engineer (SaaS/Fintech)

Builds

API-driven risk platform for financial crime prevention

Domain

Fintech, Fraud Prevention, AML

Required skills

SQL, REST API, cloud infrastructure, B2B SaaS support, fintech/compliance domain knowledge, independent troubleshooting

Preferred skills

Third-party vendor coordination, documentation creation

Technologies

SQL, REST API, Postman, Web-stack technologies

Responsibilities

Troubleshoot and resolve complex technical issues via email, chat, and phone; Act as a product expert on Sardine's APIs, SDKs, and web-stack; Collaborate with internal engineering teams to escalate and resolve bugs; Develop tools and documentation to improve self-sufficiency; Analyze and diagnose customer-reported issues; Advocate for customer needs to drive product improvements.

Seniority

Senior, hands-on IC

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About Sardine

Series B200 Employees

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.