Customer Success Representative

BrazilFull-time2026-11-04 → 2026-11-10

Core

Public-facing support representative for B2B SaaS merchants, handling inquiries, troubleshooting, escalations, and client onboarding to ensure ecommerce fraud protection service success.

Role type

Customer Success Representative (B2B SaaS)

Builds

Riskified's AI-powered fraud and risk intelligence platform

Domain

Fintech / Ecommerce

Deliverable

client delivery

Required skills

B2B SaaS support experience, analytical skills, troubleshooting, critical thinking, process adherence, ticketing system proficiency, independent decision making

Preferred skills

SQL knowledge, API knowledge, Spanish language proficiency

Technologies

Freshdesk, Zendesk, Office Suites, Google Docs, Excel, Google Sheets

Responsibilities

Handle inbound communications from merchants, troubleshoot and escalate issues, onboard new clients, act as customer voice across departments

Seniority

Mid-level, individual contributor

About Riskified

Software DevelopmentPublic714New York, NY, US

Riskified (NYSE:RSKD) empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights.