Support Engineer Europe

EuropeRemoteFull-time2026-10-07 → 2026-11-10

Remote

Core

End-to-end technical and functional customer support for Sardine's API-driven agentic risk platform, troubleshooting issues and preventing fraud for B2B clients.

Role type

Senior Support Engineer (SaaS/Fintech)

Builds

Customer trust and platform reliability for financial institutions

Domain

Fintech, Fraud Prevention, AML, API-driven SaaS

Deliverable

client delivery

Required skills

SQL, REST API, Postman, Web technologies, Cloud infrastructure, B2B SaaS support, Fintech/Compliance experience

Preferred skills

Third-party vendor coordination, Documentation creation, Tool development

Responsibilities

Troubleshoot complex technical issues via email/chat/phone, Act as product expert on APIs/SDKs/web-stack, Create tools and documentation for team and clients, Collaborate with engineering to resolve bugs and improve product, Analyze and diagnose customer-reported issues, Escalate issues with detailed information

Seniority

Senior, hands-on IC

About Sardine

Series B200 Employees

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.