Support Engineer

MexicoRemoteFull-time2026-11-11 → 2026-11-13

Remote · from Mexico

Core

Technical support engineer owning end-to-end customer support for Sardine's API-driven financial crime risk platform, troubleshooting issues and collaborating with engineering teams.

Role type

Senior Support Engineer (SaaS/Fintech)

Builds

Sardine's API-driven risk and fraud prevention platform

Domain

Fintech / Financial Crime / Risk Management

Deliverable

client delivery

Required skills

SQL (joins, complex queries), REST APIs, Postman, Web technologies, Cloud infrastructure, B2B SaaS support, Fintech/Compliance domain knowledge

Preferred skills

Third-party vendor coordination, Documentation creation, Tool development

Responsibilities

Troubleshoot and resolve complex technical issues for customers, Act as first point of contact via email/chat/phone, Collaborate with internal engineering teams to resolve bugs, Document troubleshooting steps and solutions, Advocate for customer needs to drive product improvements, Analyze and diagnose technical issues reported by customers

Seniority

Senior, hands-on IC

About Sardine

Series B200 Employees

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.