Support Specialist
Remote
Core
Provide expert technical and functional support for a SaaS platform helping financial institutions fight financial crime, handling inquiries on product usage, regulatory compliance, and API integration.
Role type
Senior Support Specialist (Technical)
Builds
Customer support processes and customer success for a compliance SaaS platform
Domain
Financial Services / Fintech / Compliance
Deliverable
client delivery
Required skills
Technical troubleshooting, API integration, SQL, bug diagnosis and reproduction, iPaaS solutions (Workato)
Preferred skills
Coding languages, AI tools
Responsibilities
Field and resolve technical and functional support inquiries, troubleshoot complex API integration issues, own customer communication and issue escalation, enhance support processes and efficiency
Seniority
Mid-Senior, hands-on IC
