Senior Engagement Manager, Client Success
Core
Oversee a portfolio of B2B healthcare training clients, ensuring program delivery, adoption, and commercial outcomes.
Role type
Senior Engagement Manager (Client Success)
Builds
Healthcare workforce training programs for large health systems
Domain
B2B EdTech / Healthcare Workforce Development
Deliverable
client delivery
Required skills
Senior client relationship management, project management, commercial acumen, strategic account planning, data analysis, stakeholder influence
Preferred skills
Management consulting or B2B go-to-market experience, healthcare or talent development industry knowledge
Responsibilities
Serve as primary client point of contact and trusted advisor; manage program delivery and client satisfaction; monitor commercial and learning metrics; own contract renewals and pursue expansion opportunities; translate client needs into actionable account strategies; provide feedback to internal teams on product evolution.
