Customer Success Manager, Small Business | ANZ
Core
Trusted advisor responsible for driving customer retention and expansion outcomes for complex SaaS customers in the ANZ region, ensuring measurable ROI and deep platform adoption.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer growth, retention, and expansion strategies for HubSpot CRM platform
Domain
SaaS / Customer Relationship Management (CRM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Quota/retention ownership, SaaS customer success experience, AI tool adoption, business acumen, strategic planning, risk mitigation, cross-functional collaboration, forecasting
Preferred skills
Experience with HubSpot's Customer Prioritisation Framework (CPF), leveraging AI-native tools, Success Excellence Metrics
Technologies
HubSpot CRM, AI-native tools, CPF framework
Responsibilities
Own and drive customer growth, delight, and retention for complex accounts; Build relationships with key decision makers; Engage customers in strategy conversations to maximize value; Define success metrics and create detailed roadmaps; Monitor customer health and create risk mitigation plans; Collaborate with leadership for renewals and adoption; Resolve inquiries by aligning with resources; Provide forecasting insights for renewals.
Seniority
Senior, hands-on IC