Director, Product Operations
Core
Own systems, processes, and cross-functional cadences to align Product and Revenue Operations teams, translating product roadmaps into GTM processes and GTM insights into product prioritization.
Role type
Director, Product Operations (Individual Contributor)
Builds
Integrated GTM processes, product usage dashboards, data governance frameworks, and feedback loops between Product and Revenue teams.
Domain
B2B SaaS, Security Technology, Product Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Product Operations, Revenue Operations, Stakeholder Management, Data Strategy, Process Design, Roadmap ROI Analysis, GTM Strategy, Product Analytics, Cross-functional Collaboration
Preferred skills
Building processes from scratch, B2B SaaS growth stage experience, Fluency in Product and GTM languages, Leveraging GTM technology and product analytics tools
Technologies
Salesforce, Snowflake, Omni, Claude, ChatGPT, JIRA, Confluence, Pendo
Responsibilities
Design and maintain product usage dashboards for CS and Sales; Prepare regular reporting on business results, ARR, churn, and renewal rates; Serve as platform administrator for product usage analytics tools; Define and govern product tagging frameworks; Act as a trusted business partner to Product leadership; Enable tracking of roadmap ROI and feature adoption; Collaborate on setting product-specific revenue targets; Build processes for capturing field feedback into product prioritization; Establish and evolve cross-functional handoffs and business processes; Partner with Ops to ensure field has necessary technical tools; Maintain alignment between JIRA and GTM-facing tools; Establish tracking for feature requests and roadmap commitments.
Seniority
Director, hands-on IC with leadership potential