Senior Technical Support Engineer
Core
Provides product-focused technical resolution for complex issues in AI security, data discovery, classification, and DLP workflows within enterprise architectures. (via careerplan.io/jobs/17-008-7E-C6D-senior-technical-support-engineer)
Role type
Senior Technical Support Engineer (SaaS/Cybersecurity)
Builds
Custom diagnostic utilities, automation scripts, and reusable runbooks to streamline troubleshooting and reduce repeat issues.
Domain
Cybersecurity, Data Security, DLP, AI Security, Enterprise Cloud
Required skills
Python/Bash/PowerShell scripting, OS-level support (Windows/macOS), DLP domain knowledge, log analysis and forensics, SQL, API troubleshooting, ticketing systems management, root cause analysis, AI agent tool familiarity
Preferred skills
Cloud platforms (AWS/Azure/GCP), IAM/SSO/SAML troubleshooting, vulnerability management, mentoring junior engineers
Technologies
Python, Bash, PowerShell, Zendesk, ServiceNow, Jira, Salesforce, CrowdStrike, Microsoft Defender, SentinelOne, Intune, Jamf, SCCM, AWS, Azure, GCP
Responsibilities
Deep-dive into complex technical challenges across AI security and DLP workflows; drive complete technical ownership of support tickets from discovery to resolution; engineer automation and internal tools to eliminate manual steps; partner with Product and Engineering to feed operational insights into the roadmap; elevate documentation and knowledge standards; pioneer AI-driven support integration; mentor Tier 1 engineers on troubleshooting and escalation protocols
Seniority
Senior, hands-on IC
