Senior Customer Success Manager
Core
Strategic Customer Success Manager owning a portfolio of global enterprise accounts, acting as a trusted business advisor to drive retention, expansion, and measurable business growth.
Role type
Senior Customer Success Manager (Strategic Account Owner)
Builds
Long-term strategic partnerships and revenue growth for global mobile brands
Domain
B2B SaaS / App Store Optimization (ASO)
Deliverable
client delivery
Required skills
Strategic account management, commercial growth (renewals/upsells/cross-sells), executive stakeholder management, business forecasting, data-driven decision making, international account management
Preferred skills
AdTech, Mobile, Digital Marketing, ASO, SEO, Paid UA, Performance Marketing
Responsibilities
Own customer lifecycle from onboarding to renewal, lead commercial conversations for expansion, build tailored success plans, monitor customer health and mitigate risks, collaborate cross-functionally to influence product improvements, maintain accurate revenue forecasting
Seniority
Senior, hands-on IC (via careerplan.io/jobs/39-00A-98-E6C-senior-customer-success-manager-at-applift)