Customer Success Manager - AppHarbr
Core
Own relationships with a global portfolio of enterprise and midsize app/game developer accounts, driving adoption, retention, and growth for an ad protection SDK.
Role type
Senior Customer Success Manager (B2B Technology)
Builds
Customer success plans, onboarding processes, and product usage insights for mobile app publishers and game studios.
Domain
Mobile advertising, ad monetization, and ad quality protection
Required skills
B2B customer success, global account management, mobile app ecosystem knowledge, SDK integration understanding, data analysis, stakeholder management, renewal/expansion strategy
Preferred skills
Mobile advertising/monetization experience, customer success process development
Technologies
iOS, Android, Unity, SDKs
Responsibilities
Own the customer journey from onboarding to renewal/expansion; Build trusted relationships with technical and business stakeholders; Develop customer success plans with measurable outcomes; Lead onboarding and SDK integration coordination; Analyze product usage and ad quality data; Identify churn risks and lead action plans; Drive renewal readiness and expansion opportunities; Represent customer needs to Product and R&D; Coordinate escalations and improve CS processes.
Seniority
Senior, hands-on IC
