Customer Support Specialist
Core
Handle inbound phone, email, and chat contacts for residential and commercial solar customers, providing updates on installations and resolving post-installation questions.
Role type
Customer Support Specialist (Entry-level)
Builds
Customer service interactions and support for GEM Energy / RACQ Solar residential and commercial base
Domain
Renewable energy / Solar
Deliverable
client delivery
Required skills
Inbound communication (phone/email/chat), CRM and job management systems usage, basic troubleshooting, accurate triage, product knowledge retention
Preferred skills
Utilities, energy, telco, financial services, or technical support background; job management or ticketing software experience; solar or home energy exposure
Responsibilities
Answer inbound contacts promptly and professionally; provide clear updates on job status; walk customers through simple troubleshooting; escalate technical faults and complaints; build product knowledge to resolve issues on first contact
