Senior Engagement Manager (SaaS Implementation)
Core
Linchpin connecting customers with Tekion's cloud-native automotive SaaS platform (ARC, AEC, APC), ensuring successful onboarding and ongoing value realization.
Role type
Senior Engagement Manager (SaaS Implementation)
Builds
Automotive retail ecosystem platform for OEMs, retailers/dealers, and partners
Domain
Automotive retail / SaaS implementation
Deliverable
client delivery
Required skills
SaaS platform onboarding, project lifecycle management, CRM systems, customer engagement, risk management, cross-functional team leadership, project documentation, workflow automation, virtual meeting facilitation, data analytics reporting
Preferred skills
Master's in Business Management, expertise in SaaS configuration/customization, history of streamlining onboarding processes (via careerplan.io/jobs/386c1d61-8726-4f42-bef7-a9c6ec038e10-senior-engagement-manager-saas-implementation-at-tekion)
Responsibilities
Own full project lifecycle from kickoff to Go-Live, develop project plans and timelines, lead project meetings and assign action items, act as primary point of contact for dealer partners, establish communication channels and escalate issues, monitor engagement levels and maintain accountability, deliver progress and risk reports to leadership
Seniority
Senior, hands-on IC
