Customer Success Manager - Enterprise
On-site
Core
Drive customer outcomes by leading onboarding, managing enterprise relationships, and validating product launches.
Role type
Enterprise Customer Success Manager
Builds
Customer success playbooks, support materials, and workflows
Domain
SaaS / Enterprise Software
Deliverable
product features
Required skills
Customer relationship management, onboarding leadership, feedback relay to product/engineering, upsell strategy, presentation to leadership, playbook creation
Preferred skills
Zapier, CRM automations, AI agents
Responsibilities
Define success metrics with customers, lead customer onboarding, own enterprise relationships, relay feedback to product and engineering, support upsells and case studies, build CS playbooks and workflows