Customer Success Manager
Core
Strategic partner responsible for the full post-sale customer lifecycle including onboarding, training, usage tracking, renewals, and expansion for healthcare supply chain software.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Production software features for healthcare supply chain management
Domain
Healthcare IT / Supply Chain Management
Deliverable
product features
Required skills
Customer lifecycle management, account expansion, renewal execution, executive relationship management, product adoption strategy, cross-functional collaboration, success metrics definition
Preferred skills
Healthcare IT domain knowledge, SaaS data platforms, ERP/CRM experience, building CS processes from scratch, familiarity with CS tools
Technologies
CRM, product analytics, CS/Support platforms
Responsibilities
Act as primary commercial point of contact for a portfolio of customers; Develop and deliver customer training; Partner with Implementation to ensure smooth handoff and drive long-term adoption; Own customer renewals and forecast retention; Identify and drive opportunities for expansion, upsell, and cross-sell; Collect and synthesize customer feedback to inform product roadmap.
Seniority
Senior, hands-on IC
