Customer Success Manager
Core
Build consultative relationships with enterprise customers to drive product adoption, retention, and growth within the supply chain domain.
Role type
Senior Customer Success Manager (SaaS)
Builds
SaaS platform for real-time supply chain visibility and optimization
Domain
Supply chain management / Logistics technology
Required skills
Enterprise account management, consultative selling, cross-functional collaboration, goal setting, executive presentation, upsell strategy
Preferred skills
Supply chain industry experience
Technologies
FourKites Intelligent Control Tower, AI-driven supply chain tools
Responsibilities
Own overall relationship with assigned customers to increase adoption and ensure retention; Establish trusted strategic advisor relationships; Develop customers for advocacy; Facilitate quarterly Executive Business Reviews; Identify and develop upsell opportunities; Manage account escalations
Seniority
Mid-Senior, hands-on IC