Customer Success Manager
Core
Advocate and primary point of contact for a portfolio of B2B SaaS accounts, ensuring engagement, adoption, and maximum value from the medication success platform.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer adoption, renewals, expansions, and ROI realization for healthcare clients
Domain
Healthcare / B2B SaaS
Required skills
Account management, QBR/EBR facilitation, churn prevention, expansion strategy, product expertise, stakeholder management, project management, cross-functional collaboration, ROI analysis, change management
Preferred skills
Healthcare domain experience, transformation/program management, technical understanding of IT systems
Technologies
SaaS platforms, IT systems integration
Responsibilities
Guide clients through onboarding to renewal; drive software adoption and resolve issues; identify growth and expansion opportunities; lead quarterly and executive business reviews; act as voice of the customer to Product and R&D; manage complex renewals and project customer issues; coordinate cross-functional teams for ecosystem connectivity. (via careerplan.io/jobs/E5-009-AE-271-customer-success-manager-at-tailormed)
Seniority
Senior, hands-on IC