Customer Support Specialist I
Core
Primary point of contact for resolving technical and data-related inquiries from B2B clients (broadcasters, agencies, media reps) using Nielsen's data.
Role type
Tier 1 Customer Support Specialist
Builds
Accurate resolutions for clients via ticketing system, phone, and email
Domain
Media research / Data analytics
Deliverable
client delivery
Required skills
Business English (reading/writing), Korean (native), MS Office (Excel, PPT, Word), logical communication, customer orientation, data handling
Preferred skills
Ticketing tools (Zendesk, Salesforce, Jira), Media/Advertising industry knowledge, data literacy
Technologies
Zendesk, Salesforce Service Cloud, Jira, Arianna, Spotwatch
Responsibilities
Provide 1st level response and troubleshooting for service usage and data issues; Provide installation guides and usage instructions for Nielsen's media analysis software; Identify complex technical problems and escalate to internal teams; Analyze inquiry types to update FAQs and User Manual; Manage client contract information and user permissions; Deliver daily audience rating reports
Seniority
Junior, entry-level (0-3 years experience)
