Customer Service Liaison
Core
Address customer questions and complaints, research and update permits/inspections in databases, and process violation notices for the NYC Department of Health and Mental Hygiene.
Role type
Senior IC administrative/clerical specialist
Builds
Accurate public health records and enforcement documentation
Domain
Public health / Environmental health / Food safety
Deliverable
dashboards & analysis
Required skills
Database management, complaint resolution, document processing, regulatory compliance, administrative supervision, public outreach coordination
Preferred skills
Experience with Accela or similar permit systems, community presentation support
Responsibilities
Address customer questions and complaints, research and update permits/inspections in databases, prepare and mail violation notices, monitor call center queues, liaise with OATH, assist with community outreach presentations
Seniority
Senior, hands-on IC