Customer Service Administrator
Core
Provide essential administrative and customer support for property compliance operations, coordinating health and safety inspections for tenants and landlords.
Role type
Customer Service Administrator (Administrative Support)
Builds
Operational efficiency for a growing portfolio of property-related services
Domain
Property management / Compliance / Customer Support
Deliverable
client delivery
Required skills
Customer service, Call handling, Appointment scheduling, Virtual assistance, Administrative support, English communication, Numerical skills, Typing (60-70 WPM), Attention to detail, Organization, Multitasking, Time management, Independent work
Preferred skills
Knowledge of UK rental property regulations, Familiarity with online booking systems
Responsibilities
Make outbound calls to coordinate property health and safety inspections, Handle inbound calls regarding inspections and scheduling, Coordinate inspection appointments between tenants and service providers, Maintain accurate records of customer interactions and bookings, Follow up on missed appointments, Book inspection jobs via telephone and online platforms, Manage tenant communications regarding compliance procedures
Seniority
Individual Contributor