CPC Processor Customer Support-8185
Core
Handle release of information account issues and customer inquiries via telephone, email, and written correspondence for healthcare organizations.
Role type
Customer Support Specialist (Release of Information)
Builds
Accurate and timely release of information services for healthcare providers, health plans, and researchers.
Domain
Healthcare / Health Data
Deliverable
client delivery
Required skills
Multi-line phone system operation, MS-Office proficiency, data entry, medical records handling, proofreading/editing, HIPAA compliance, attention to detail
Preferred skills
Experience in insurance claims processing, healthcare industry knowledge
Responsibilities
Answer release of information related telephone calls, review and resolve inquiries via multiple channels, document calls and resolutions in software systems, maintain confidentiality, meet productivity and quality assurance expectations, attend mandatory training sessions
Seniority
Entry-level, individual contributor