Customer Service Administrator
Core
Provide essential administrative and customer support for property compliance operations, coordinating health and safety inspections for tenants and landlords.
Role type
Customer Service Administrator (Administrative Support)
Builds
Property compliance inspection schedules and tenant communication workflows
Domain
Property management / Health and safety compliance
Required skills
Outbound/inbound call handling, appointment scheduling, record keeping, online booking systems, numerical skills, typing (60-70 WPM), time management
Preferred skills
Knowledge of UK rental property regulations, familiarity with virtual assistance tools
Responsibilities
Coordinate inspection appointments between tenants, landlords, and service providers; Handle inbound and outbound calls regarding inspections and scheduling; Maintain accurate records of customer interactions and bookings; Follow up on missed appointments; Book inspection jobs via telephone and online platforms; Manage tenant communications regarding property access and compliance.