Customer Service Administrator
Core
Provide administrative and customer support for property compliance operations, coordinating health and safety inspections for tenants and landlords.
Role type
Customer Service Administrator (Administrative Support)
Builds
Property compliance inspection schedules and tenant communication workflows
Domain
Property management / Real estate compliance
Deliverable
dashboards & analysis
Required skills
Call handling, Appointment scheduling, Record keeping, Multitasking, Time management, Online booking systems
Preferred skills
UK rental property regulations knowledge, Numerical skills, Fast typing (60-70 WPM)
Responsibilities
Make outbound calls to coordinate property health and safety inspections, Handle inbound calls regarding inspections and scheduling, Coordinate inspection appointments between tenants and service providers, Maintain accurate records of customer interactions and bookings, Follow up on missed appointments, Book inspection jobs via telephone and online platforms
Seniority
Individual Contributor