Community Coordinator
Core
Investigate and resolve chargebacks, customer disputes, and complaints related to parking payment systems (ParkNYC, meters, garages) while identifying fraudulent activity.
Role type
Community Coordinator (Customer Service Unit)
Builds
Accurate chargeback responses, customer correspondence, and operational reports for the City of New York parking division.
Domain
Municipal services / Parking operations / Financial dispute resolution
Deliverable
client delivery
Required skills
Chargeback investigation, fraud detection, transaction research, report preparation, customer communication, policy analysis
Preferred skills
Process improvement, special project management
Responsibilities
Investigate and resolve chargebacks and customer disputes; Research transactions and gather documentation; Draft correspondence and compile evidence for disputes; Prepare and submit chargeback responses within deadlines; Review accounts for fraudulent activity; Follow up with customers via phone and email; Draft responses to senior management; Prepare reports and recommend operational improvements.
Seniority
Entry-level to Mid-level (requires 2 years experience or equivalent)