Disputes & Chargebacks Manager
Core
Own and continuously improve the end-to-end disputes and chargeback representment function, including operational health, case quality, win rates, and automation.
Role type
Senior Disputes & Chargebacks Manager
Builds
Dispute management processes and chargeback representment workflows
Domain
Payments, Fraud, Travel Tech
Required skills
Dispute lifecycle management, Chargeback representment strategy, Team leadership, Data analysis, Process improvement, Stakeholder coordination
Preferred skills
Travel/hospitality industry experience, Managing outsourced teams, Scaling operations with automation/AI, Card scheme monitoring
Technologies
AI-assisted drafting tools, Reporting dashboards
Responsibilities
Run day-to-day dispute operations and manage volume/escalations, Review representments and coach the team, Decide on dispute outcomes based on evidence, Analyze won/lost cases to identify trends, Partner with Product/Finance/Fraud to reduce avoidable disputes, Redesign workflows for automation and reporting
Seniority
Senior, hands-on IC
