Fraud Operations Analyst
Core
Investigate, respond to, and mitigate fraud by processing alerts, conducting end-to-end card fraud investigations, and managing chargeback cases to protect customers.
Role type
Fraud Operations Analyst
Builds
Fraud detection actions and containment measures for a spend management platform
Domain
Fintech / Financial Crime / Payments
Required skills
Fraud monitoring, card fraud investigation, chargeback processes, liability assessment, case documentation, fraud pattern identification
Preferred skills
Financial crime background, payments operations, customer operations, UK/EU regulatory frameworks, Mastercard/Visa rules
Technologies
Back Office systems, Freshdesk, detection tools
Responsibilities
Monitor and process fraud alerts in real time, investigate card fraud cases end-to-end, manage inbound fraud requests and triage cases, process chargeback-related cases, document cases in case management system, conduct liability assessments, identify emerging fraud patterns
Seniority
Individual Contributor, operational level
