Customer Care Consultant (Part-Time)
On-site
Core
Proactively contact customers with ongoing cases to ensure they feel supported, informed, and listened to regarding vehicle technical concerns, parts delays, and repair progress.
Role type
Customer Care Consultant (Part-Time)
Builds
Customer satisfaction and case resolution for automotive aftersales clients
Domain
Automotive Aftersales / Customer Experience
Deliverable
client delivery
Required skills
proactive customer contact, case management, stakeholder coordination, solution coordination, accurate documentation, multi-language communication
Preferred skills
automotive industry experience, dealership aftersales background, complaint management, CRM tools knowledge
Technologies
Microsoft Office 365, Customer case management systems, CRM platforms, Telephone support platforms
