Customer Care Advocate (New College Graduates)
Core
Inbound and outbound customer support for car buying/selling, resolving complex scenarios with empathy and AI assistance.
Role type
Customer Care Advocate (New College Graduates)
Builds
Customer experiences for Carvana's car-buying and selling platform
Domain
Automotive retail / Customer support
Deliverable
client delivery
Required skills
Critical thinking, active listening, documentation verification, system navigation, adaptability, English fluency
Preferred skills
Passion for customer service, tech-savviness, resilience
Technologies
AI co-pilot, internal customer support systems
Responsibilities
Guide customers through car-buying/selling journeys via phone, resolve complex customer scenarios, review and verify sensitive customer documentation, adapt to fast-paced product updates, provide high-quality interactions with real-time AI coaching feedback