Customer Advocate Part-Time
Core
Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up while managing inventory and lot maintenance. (via careerplan.io/jobs/8042112-customer-advocate-part-time-at-carvana)
Role type
Part-time customer advocate (automotive retail)
Builds
End-to-end customer experience for walk-in and appointment-based shoppers in a used automotive retail showroom
Domain
Automotive retail / Used car sales
Deliverable
product features
Required skills
Customer service, sales funnel management, inventory management, physical labor (lifting, loading, detailing), vehicle merchandising, B2B relationship building
Preferred skills
Knowledge of CDJR products and automotive trends, familiarity with Carvana proprietary tools (Carma, Cruise Control)
Responsibilities
Guide customers through showroom visits, test drives, and vehicle selection; finalize vehicle orders and support order placement; maintain clean and organized sales lot; engage in B2B sales for fleet customers; manage post-sale relationship milestones; handle inbound leads and provide customer support
Seniority
Entry-level to individual contributor