Process Quality Analyst, People Services
Hybrid
Core
Monitor, support, and oversee quality assurance measures for People Services operations to enhance efficiency and reduce defects.
Role type
Process Quality Analyst
Builds
Service delivery quality and process efficiency
Domain
Healthcare / People Services
Deliverable
dashboards & analysis
Required skills
Process flow evaluation, CAPA management, data analysis, process documentation, problem-solving, compliance monitoring
Preferred skills
Six Sigma, Lean
Technologies
Workday
Responsibilities
Maintain the Impact Event Management System (IEMS), oversee the Corrective Action Preventive Action (CAPA) process, identify process inefficiencies and streamline operations, generate and analyze reports on service quality metrics, ensure compliance with industry regulations
Seniority
Mid-level, hands-on IC