Transit Field Services Region Director (m/f/d)
Core
Leading regional Field Services organization for transit rail solutions, managing warranty execution, retrofit activities, and maintenance services to ensure product performance and customer satisfaction.
Role type
Senior leadership, multi-site operations director
Builds
Field service operations, warranty programs, maintenance services, and retrofit activities for transit customers
Domain
Rail transit equipment and services
Required skills
Engineering degree, project management, complex operations leadership, multi-site team management, business acumen, service business development, budget management, resource planning, workforce allocation, stakeholder management, problem-solving, continuous improvement
Preferred skills
Matrix and international environment experience, training and competency development
Technologies
N/A
Responsibilities
Lead Field Services organization and deploy regional strategy, establish operational standards and KPIs, manage Resident Site Managers and Field Service Operations Managers, perform workforce planning and budget management, support Services Sales in developing service solutions, strengthen customer relationships, partner with Product Management and Project Teams, drive continuous improvement initiatives, provide feedback on product performance, ensure training and competency development
Seniority
Senior, multi-site leadership