Customer Experience Rep II
Core
Address customer inquiries, process orders, and resolve shipping issues for AbbVie customers and sales representatives.
Role type
Customer Support Specialist
Builds
Order processing and issue resolution workflows
Domain
Healthcare / Customer Operations
Deliverable
client delivery
Required skills
Email management, order processing, issue triage, returns/credits/rebills handling, policy adherence, critical thinking
Preferred skills
Salesforce, SAP, MS Office Suite
Responsibilities
Address customer inquiries and complaints, investigate and resolve order issues, manage order inbox and daily open orders, process returns and credits, provide accurate answers per company guidelines
Seniority
Mid-level (2-4 years experience)
