LMS Administrator
Core
Provide learner support and administer an automotive client's Learning Management System (LMS), resolving access, enrollment, and completion issues while maintaining support operations.
Role type
LMS Administrator (Learner Support)
Builds
Learner access, course enrollments, learning records, and certification completions for automotive clients
Domain
Automotive / Learning Management Systems
Deliverable
dashboards & analysis
Required skills
LMS administration, ticketing systems, data investigation, customer service, Microsoft Office, troubleshooting
Preferred skills
SAP SuccessFactors Learning, Cypher Learning, instructor-led training support, knowledge base creation, tiered support models
Technologies
SAP SuccessFactors Learning, Cypher Learning, Microsoft Teams, SharePoint, ticketing platforms
Responsibilities
Resolve learner access and enrollment issues; maintain LMS administrative records; create and update knowledge-base articles; generate support reporting on ticket volume and trends; coordinate escalations for complex technical or policy issues.
Seniority
Mid-level, hands-on IC