Customer Service Analyst (12-Month Contract)
Core
Analyze, process, and respond to external customer and internal team inquiries regarding sales orders, returns, and billing in the pharmaceutical industry.
Role type
Customer Service Analyst (Order Processing & Support)
Builds
Sales orders, return processing, and customer account documentation
Domain
Pharmaceutical industry, Order Management
Required skills
Order processing, Customer inquiry handling, Returns processing, Billing maintenance, Compliance monitoring, Data research, System issue resolution, Pricing control, Inventory status advice, Multi-department coordination (via careerplan.io/jobs/3743990015859916-customer-service-analyst-12-month-contract-at-abbvie)
Preferred skills
SAP experience, Pharmaceutical industry background, 2-year degree in Business or Office Management
Technologies
SAP, Oracle, Microsoft Excel
Responsibilities
Process sales orders and modifications; Receive and process customer inquiries via phone, fax, and email; Generate weekly and monthly reporting on key metrics; Maintain pricing control points and knowledge of price lists; Coordinate with Sales, Clinical Care, Inventory, and Logistics teams; Respond to customer complaints and escalate as needed; Monitor compliance of department documents and policies; Research and maintain data in systems.
Seniority
Mid-level, hands-on IC