Conseiller Technique Automobile Niveau 2 - Télématique / ADAS / Multiplexage (H/F)
Core
Provide advanced technical support to dealer networks for complex automotive diagnostics, repairs, and telematics/ADAS/multiplexing issues.
Role type
Senior Technical Advisor (Automotive After-Sales)
Builds
Diagnostic procedures, repair guidance, and technical documentation for dealer workshops.
Domain
Automotive After-Sales / Telematics / ADAS
Deliverable
client delivery
Required skills
Advanced automotive diagnostics, electrical schematic interpretation, root cause analysis, telematics/ADAS/multiplexing expertise, technical training delivery, KPI tracking
Preferred skills
Experience with OEM diagnostic tools (Diagbox, wiTECH), technical documentation creation, cross-functional collaboration with engineering
Technologies
Diagbox, wiTECH
Responsibilities
Serve as primary escalation point for Level 2 technical issues, diagnose complex faults using OEM tools, collaborate with engineering to validate root causes, analyze case trends to identify systemic problems, create and deliver technical training, ensure accurate documentation of diagnostics and repairs, track KPIs for resolution time and customer satisfaction
Seniority
Mid-Senior, hands-on IC