Automotive Helpdesk Agent
Core
Providing complex diagnostic repair support and coaching retailer staff to resolve technical vehicle issues and improve repair processes.
Role type
Senior Automotive Technical Engineer (Helpdesk/Diagnostic Specialist)
Builds
Diagnostic solutions and repair process improvements for vehicle manufacturers and retailers
Domain
Automotive industry, vehicle diagnostics, EV/high voltage systems
Deliverable
client delivery
Required skills
Master Technician certification, electrical diagnosis, complex system investigation, root cause analysis, process improvement, stakeholder coaching
Preferred skills
High voltage/EV experience, remote diagnostics capability
Technologies
Diagnostic tools, vehicle electrical systems
Responsibilities
Answering support requests and delivering diagnostic/repair services, monitoring repair success and reporting gaps, reviewing processes to increase quality, coaching retailer staff on technical deviations, documenting complex technical issues
Seniority
Senior, hands-on IC
