Automotive Technical Helpdesk Engineer
Core
Provide expert assistance in diagnosing complex technical issues and support the dealer network with quick solution finding for technical product issues.
Role type
Automotive Technical Helpdesk Engineer
Builds
Repair instructions and technical solutions for the entire product range
Domain
Automotive / Aftermarket Support
Deliverable
client delivery
Required skills
automotive experience, technical concern resolution, warranty procedures, fluency in CEE language and English, verbal and written communication, organizational and time management
Preferred skills
dealership or workshop experience, Aftersales retail experience, experience with high-performing collaborative peer groups
Technologies
N/A
Responsibilities
Diagnose complex technical issues, support dealers with solution finding, provide repair instructions via communication channels, act as interface between manufacturer and dealers
Seniority
Individual Contributor