Agente Call Center con Catalán
Core
Provide effective and rapid solutions to clients and generate the best experiences by handling customer inquiries, complaints, and sales prospecting for the automotive industry.
Role type
Customer support and sales operations specialist
Builds
Customer support services and sales lead qualification for automotive dealerships
Domain
Automotive industry / Customer support
Deliverable
client delivery
Required skills
Customer service, product information, complaint handling, sales prospecting, CRM systems, Microsoft Office (Word, Excel, Outlook)
Preferred skills
Automotive sector experience, back office experience
Technologies
CRM systems, Microsoft Office
Responsibilities
Assist customers with product inquiries and problem resolution, collect and escalate customer complaints, qualify digital prospects and assign them to distributors, assist distributors with sales queries and promotional information, provide marketing information on promotions and new launches
Seniority
Individual Contributor