Product Specialist
Core
Greet customers, provide product presentations, offer vehicle demonstrations, and assist with the sales and delivery process for Porsche vehicles.
Role type
Product Specialist (Sales)
Builds
New vehicle sales and customer delivery experiences
Domain
Automotive retail
Deliverable
product features
Required skills
Customer service, product presentation, vehicle demonstration, CRM data entry, sales prospecting, appointment scheduling, basic mathematics, driving
Responsibilities
Greet customers in a prompt, friendly and professional manner; Provide professional product presentations to all customers; Offer and accompany customers on vehicle demonstration ride(s); Develop and prospect new business continuously; Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM; Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met; Schedule customer appointments daily; Assist customer during write up process ensuring it is a non-confrontational experience; Build and maintain knowledge of product information, current sales pricing and manufacturer promotions; Attend and actively participate in daily sales and training meetings; Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication; Maintain appearance and cleanliness of vehicle lot and showroom; Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
