Customer Success Manager II
Core
Primary point of contact for global top-tier customers and partners, managing account health, strategic reviews, and business growth.
Role type
Senior Customer Success Manager (B2B Media/Analytics)
Builds
Customer retention, upsell opportunities, and account health metrics for global media clients.
Domain
Media analytics and audience measurement
Deliverable
client delivery
Required skills
Account management, QBR presentation, SLA monitoring, escalation management, data analysis, playbook development, change management
Preferred skills
Upsell strategy, complex issue resolution, stakeholder management
Technologies
Google Suite, Microsoft Office Suite
Responsibilities
Serve as main point of contact for top-tier customers; deliver Quarterly Business Review (QBR) presentations; monitor contractual commitments and SLAs; act as escalation point for unresolved issues; identify upsell opportunities; develop customer-specific playbooks.
Seniority
Mid-Senior, hands-on IC
