Benefits and Employee Services Manager
Core
Lead the administration and day-to-day management of employee benefits programs, including health insurance, deferred compensation, pension plans, and various leave types.
Role type
Benefits and Employee Services Manager
Builds
Employee benefits programs and compliance frameworks
Domain
Public sector human resources and employee benefits
Required skills
benefits enrollment management, leave administration, separation processing, workers' compensation coordination, retirement planning administration, absence control program management, HR training development, report generation, process improvement, staff supervision
Preferred skills
financial wellness program promotion, cross-functional project leadership
Technologies
Excel, CHRMS, NYCAPS
Responsibilities
Assist employees with benefits enrollment, changes, waivers, and eligibility inquiries; Communicate updates and changes to benefits plans; Respond to employee inquiries and troubleshoot benefits issues; Manage and coordinate employee separation actions; Serve as a liaison with DCAS, OLR, and agency divisions regarding workers' compensation and leave benefits; Administer and coordinate benefits programs related to retirement, unemployment insurance, COBRA, and workers' compensation; Administer and support the agency's absence control program; Develop and conduct HR-related training; Utilize tools to develop reports and conduct trend analysis; Complete special projects and process improvement initiatives; Promote employee financial wellness; Ensure compliance with citywide and agency-wide initiatives; Supervise assigned staff.
Seniority
Mid-level management
