Director of Correspondence
Core
Lead operations for the NYC Mayor's Office of Correspondence & Ceremonial Affairs, managing high-volume public inquiries, gifts intake, ceremonial affairs, and official communications.
Role type
Senior Director of Operations (Government Correspondence)
Builds
Operational frameworks, correspondence management systems, and standardized response workflows for the NYC Administration.
Domain
Public Administration / Government Operations
Deliverable
Dashboards & analysis | Client delivery (constituents)
Required skills
Strategic planning, change management, high-volume inquiry management, process optimization, compliance auditing, stakeholder liaison, system administration
Preferred skills
Independent work, problem solving, time-sensitive handling, public service ethics
Technologies
Microsoft Office Suite, document management systems, electronic correspondence platforms
Responsibilities
Develop operational frameworks and workflows; Supervise Operations, Gifts, Ceremonial, and Writing teams; Implement automation and process optimization; Manage high-volume public inquiries (311, mail, email, phone); Conduct audits of correspondence and gifts processes; Partner with DORIS for records compliance; Administer Intranet Quorum system; Liaise with 60 city agencies.
Seniority
Director, strategic leadership & team supervision
