Customer Service Representative – Allergan Aesthetics Germany (all genders) (Vollzeit, 18 Monate befristet)
Core
Managing customer orders, invoicing, and service agreements for Allergan Aesthetics products in Germany.
Role type
Customer Service Representative (Order Management)
Builds
Order management systems and customer service workflows for aesthetic medicine products
Domain
Healthcare / Aesthetic Medicine / Shared Services
Deliverable
client delivery
Required skills
Order management, invoicing, customer data management, price agreement administration, warranty process support, financial reporting, ERP system proficiency, MS Office (Word, Excel)
Preferred skills
SAP, Contact-Center systems, E-Commerce solutions
Responsibilities
Handle customer inquiries and orders via phone, email, and internal systems; create customer invoices and product orders; manage order fulfillment and service level agreements; maintain and verify customer master data; administer price agreements, discounts, and terms; support warranty claim processes; assist with internal audits and month-end/quarter-end closing; contribute to revenue and volume reporting and forecasting.
Seniority
Entry-level to Mid-level, operational IC