Operations Manager
Core
Manage all administrative functions and daily operations of Harvard University Mail and Distribution Services, including mail processing, sorting, forwarding, and customer service.
Role type
Operations Manager (Mail Services)
Builds
Mail processing and distribution workflows for Harvard University community
Domain
Higher Education / Logistics & Mail Operations
Deliverable
product features
Required skills
Mail operations management, staff training and evaluation, administrative workflow management, customer service management, financial process management, payroll processing, hiring support, information systems monitoring, project management, website maintenance, stakeholder relations
Preferred skills
University or college setting experience, mail service industry experience, knowledge of Harvard University operations
Technologies
Microsoft Excel, Microsoft Word, Android, Mail Services software systems, parcel tracking systems
Responsibilities
Manage mail processing/sorting and Student Mail Forwarding Center operations; oversee and train mail staff; manage administrative workflow and scheduling; perform weekly inspections of satellite mail centers; manage postage metering and outgoing mail operations; handle customer service inquiries; assist in budget development and financial reporting; process payroll; participate in staff hiring; manage key projects like FAS package distribution; maintain department website; establish relations with facilities and housing offices.
Seniority
Mid-level Manager