Regional Field Service Manager
Core
Oversee field service operations for Wabtec transit products across the West Coast, leading a team of technicians to ensure reliability, operational efficiency, and customer satisfaction.
Role type
Senior regional field service manager (operations & team leadership)
Builds
Field service operations for freight and transit rail equipment
Domain
Rail transit and freight equipment industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operations management, safety compliance, budget management, performance monitoring, process improvement, stakeholder communication
Preferred skills
Safety certifications, experience in transit/industrial service environments, familiarity with service management systems, operational performance improvement
Technologies
Service management and reporting systems
Responsibilities
Lead, coach, and develop a team of Field Service Technicians; oversee daily field service operations and monitor KPIs; manage regional service budgets; ensure adherence to safety standards and regulations; serve as a primary escalation point for customer issues; partner with cross-functional teams including Sales, Operations, and Engineering
Seniority
Senior, hands-on IC with team leadership