Technical Coordinator, Assigned Counsel Plan
Core
Field-based technical support and IT operations for the Assigned Counsel Plan (ACP), ensuring hardware, software, and case management system functionality for legal staff and assigned counsel across NYC courthouses and offices.
Role type
Senior IC IT Support Specialist (Field Operations)
Builds
Operational technology infrastructure and case management workflows for legal representation services
Domain
Public sector legal services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, network connectivity support, remote access configuration, Salesforce case management system support, device deployment and asset management, AV system setup, helpdesk ticket resolution, cybersecurity compliance, user training
Preferred skills
Experience supporting legal or non-technical users, familiarity with Microsoft Teams/Zoom/Webex, change management procedures
Technologies
Salesforce, Microsoft Teams, Zoom, Webex, Windows OS, mobile devices, printers, peripherals
Responsibilities
Provide field-based technical support to ACP staff and assigned counsel at offices, satellite locations, and courthouses; Troubleshoot desktops, laptops, mobile devices, printers, network connectivity, and AV equipment; Support setup, configuration, and deployment of agency-approved devices; Assist users with navigation and troubleshooting of the Salesforce-based Case Management System; Serve as a liaison to identify and resolve technology issues impacting legal operations; Review and resolve helpdesk tickets within service-level expectations; Provide one-on-one technical assistance and user training; Support satellite office operations including equipment readiness and connectivity; Maintain accurate asset-management records and inventory reports; Follow IT change-management, cybersecurity, and data-protection procedures; Assist with testing and documenting technology updates.
Seniority
Mid-level, hands-on IC with field operations focus