Legal Systems Program Manager, Assigned Counsel Plan
Core
Architect and operator of legal systems supporting the Assigned Counsel Plan's core business operations, including case management, attorney assignments, and provider engagement.
Role type
Senior Legal Systems Program Manager (Product Owner)
Builds
Salesforce-based Case Management System and related legal operations platforms
Domain
Public sector legal services / Criminal justice administration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Salesforce platform expertise, product ownership, workflow design, data analytics, stakeholder management, change management, system documentation, training delivery, cross-functional coordination
Preferred skills
Legal technology knowledge, automation implementation, emerging legal tech tools
Technologies
Salesforce, dashboards, reporting tools, workflow automation
Responsibilities
Serve as business-side product owner for the Salesforce-based Case Management System; design, test, document, and implement system enhancements, workflows, dashboards, forms, reports, and templates; analyze workflows to identify opportunities for system improvements, automation, and risk reduction; translate operational needs into clear business requirements and user stories; develop and maintain dashboards and performance metrics for leadership visibility; provide hands-on user support and guidance to staff and legal providers; coordinate with IT and vendors to resolve platform issues and manage enhancements; develop user guides, SOPs, and training materials; lead training sessions for staff and attorneys; monitor system performance, user adoption, and data quality; support integration with contracting, data analytics, and compliance tracking; ensure systems reflect confidentiality, privacy, and legal-process requirements.
Seniority
Senior, hands-on IC with strategic oversight